Take responsibility for your successes and failures.
Ask questions up front, a lot of questions.
Be a detective.
Listen and check for mutual understanding.
Be transparent with process and intentional with delivery.
Be accessible to respond at appropriate times.
Say yes often, but do not fear saying no.
Work with passion.
Always respect your clients.
If you have questions or comments on what you've learned, email me firstname.lastname@example.org—I'd love to hear from you!